FREQUENTLY ASKED QUESTIONS

Yes, an account is needed to make a purchase.

Different schools have different recommended buy depending on the timetable. Please refer to the school for recommendation.
For most schools, the recommended buy will be 2 sets of uniforms and 2 sets of PE attire.

Unfortunately, we are currently unable to accept school voucher as a mode of payment in our online shop. However, the vouchers can be used in our Retail Outlet at 63 Ubi Ave 1 #04-09 Singapore 408937

When an order is placed, it will be kept in “Pending Payment” status for a maximum of 1 hour. If payment is not made after 1 hour, the order will automatically be cancelled.
Unfortunately, no amendments can be made after you’ve placed an order.
No changes / add-ons are allowed once payment is received and order confirmed.

Our Retail Outlet will not be able to make an online order for you.
Purchase can only be made via our online shop at shop.shanghai-uniforms.com or at our Retail Outlet.

Retail – Cash or PayNow ONLY
Online Shop – PayNow ONLY

Please contact us at 6747 8037 or contact us at contact@shanghai-uniforms.com
To avoid disappointment, you are strongly encouraged to make your purchase early.

Please expect delays during our Super Peak Period (Nov – Jan), as we will be expecting extremely high volume of sales.
To avoid disappointment, you are strongly encouraged to make your purchase early.

Online order(s) will require 2 to 3 business days (Mar to Oct) and 5 to 7 business days (Nov to Feb) to process.
Once payment is received, items will be delivered within 5 to 7 business days (between Mar and Oct) and 7 to 10 business days (between Nov to Feb).

You are strongly encouraged to check your merchandise immediately once you received your merchandise.
Should you receive an incorrect or defective item, please email us at contact@shanghai-uniforms.com immediately with proof of receipt and proof of the wrong item. We will replace it as fast as we can.
For replacement to be possible, item(s) MUST be in its new and original condition, original product packaging attached with its original price tags and labels.
Items(s) that have been washed, worn, altered, stained, ironed or with label(s) cut ARE NOT ELIGBLE FOR REPLACEMENT.
No replacement will be made for defects caused by negligence, rough handling or normal wear and tear.
Please refer to our Exchange Policy for more details.

Exchanges can only be made at our Retail Outlet.
Please note that items(s) can be exchanged ONLY within the same category and colour.
Please refer to our Exchange Policy for more details.

A flat delivery fee of $10.00 flat rate is applicable for all orders (< 10kg) to be delivered island wide within Singapore (except Changi Airport, Tuas and other restricted areas).

No, orders made via Online Shop will be via delivery ONLY

For sizes not listed in the product page, you may contact us at 6352 2741 or contact@shanghai-uniforms.com to arrange a measuring session for your child. Prices vary for Made-To-Measure uniforms, our Merchandising team will be happy to assist you accordingly.

OTHER INFORMATION

You are the proud owner of a set of uniform that has been specially designed for you. Before wearing the uniform, please observe the following washing guide for a more comfortable and hygienic wear.

Other product care tips and information:
Wash uniform with like-coloured clothings.
Ensure water temperature does not exceed 30 degrees centigrade for hand wash or machine wash.
Do not use bleach or washing detergent containing chlorine.
Do not soak dark coloured fabric. Rinse under room temperature water to remove the 1st dye run, followed by washing with mild detergent gently.
Do not soak uniform in washing detergent for more than 15 minutes.
When drying, turn clothes inside out to prevent colour fading from harsh sunlight.
For best results, remove clothes from the washing machine and dry garments as soon as the water cycle has completed. Do not tumble dry.
Do not iron clothes that are made of 100% polyester or fabric that does not have cotton content.
Do not iron on embroidery or prints on uniform.
Shanghai School Uniforms is not responsible for any damages caused by mishandling or negligence by customer.

Handy tips: Before you wash your garments, take these precautions:
Button / hook up any buttons, hooks, zip zippers, etc
Tie sashes, cords, straps, etc to prevent tangling
Check pockets for coins, tissues, pens, etc
Remove anything from the garment that cannot be washed, e.g. badges
Repair tears so that they won’t become larger with further washing

Please click here to see our sizing guide.

• Product(s) sold are strictly NON-REFUNDABLE.
• Product(s) sold can be exchanged within 30 days from the date of purchase, at our retail outlet (or at our sales counters during a school sale exercise).
• Original receipt must be presented for exchange.
• Original product is required. Exchanged product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
• Product(s) that have been washed, worn, altered, stained, ironed or with label(s) cut ARE NOT ELIGBLE FOR EXCHANGE.
• No exchange or replacement will be made for defects caused by negligence, rough handling or normal wear and tear.
• Product(s) can be exchanged ONLY within the same category and colour.
• All exchanges are subject to availability.
Shanghai School Uniforms Pte. Ltd. reserves the right to reject any exchange that does not fulfill any of the above stated requirements.
Shanghai School Uniforms Pte. Ltd. reserves the right to amend this policy at any time.