Terms of Delivery
• Order(s) will be processed and deliveries attempted between Monday to Friday (considered as business day), between 9.00am to 6pm.
• Online order(s) will require 2 to 3 business days (Mar to Oct) and 5 to 7 business days (Nov to Feb) to process.
• Order(s) will be confirmed only after payment has been received.
• Order(s) which are not paid will be kept in “Pending Payment” status. Order(s) which are on “Pending Payment” for more than 1 hour will automatically be cancelled.
• Upon order confirmation, items will be delivered within 5 to 7 business days (between Mar and Oct) and 7 to 10 business days (between Nov to Feb).
• A flat delivery fee of $10.00 flat rate is applicable for all orders (< 10kg) to be delivered island wide within Singapore (except Changi Airport, Tuas and other restricted areas).
• No changes / add-ons / cancellation are allowed once payment is received and order confirmed.
• Should a recipient be unavailable during the time of delivery, the package will be placed at your doorstep or Parcel Santa Collection (for condominiums). There will not be another delivery made.
Shanghai School Uniforms Pte. Ltd. reserves the right to amend this policy any time.